Titel: Management by Fact: Benchmarking University IT Services

Autor(en): Dougherty, J., Clebsch, W. & Anderson, G.

Ort: EDUCAUSE Quarterly

Erscheinungsjahr: 2004

Dougherty, J., Clebsch, W. & Anderson, G. (2004): Management by Fact: Benchmarking University IT Services: EDUCAUSE Quarterly

URL: http://www.educause.edu/apps/eq/eqm04/eqm0413.asp?bhcp=1