Dougherty, Clebsch & Anderson, 2004

Titel: Management by Fact: Benchmarking University IT Services
Autor(en): Dougherty, J., Clebsch, W. & Anderson, G.
Ort: EDUCAUSE Quarterly
Erscheinungsjahr: 2004
Dougherty, J., Clebsch, W. & Anderson, G. (2004): Management by Fact: Benchmarking University IT Services: EDUCAUSE Quarterly
URL: http://www.educause.edu/apps/eq/eqm04/eqm0413.asp?bhcp=1